Salon T&C’s – Kindly Review Before Booking

Before you book your appointment, kindly review our full list of policies and comprehensive terms and conditions below to ensure a seamless and enjoyable salon experience.

By booking an appointment at Bay Cuts and Colours you are agreeing to our Terms and Conditions, Terms of Sale and Cancellation Policy, as well as consenting to any cancellation charges. It is the clients responsibility to view these terms prior to their booking to ensure a seamless experience.

Our Salons T’s & C’s:

• We use a tiered pricing system that correlates with the level of experience of our stylists. Prices on our website are an estimate only.

• Please be aware prices may also vary depending on hair colour, thickness, and length. You will be quoted prior to the commencement of your service or during a consultation appointment, which can be booked through our website, or by phone.

• Please note that the service times stated on our website include the service only, not processing time. Timing on the website is by estimate only and will vary for each client. We recommend that you call the salon in advance if you would like to know the approximate timing of your appointment.

• We send a confirmation text/email 48 hours prior to your appointment as a friendly reminder. If you need to cancel or reschedule, please call the salon a minimum of 24 hours before your booking.

• No cancellations allowed within 24 hours of the appointment. Cancellations within 24 hours or missing your appointment will result in a fee of 50% of the value per booked service or deposit amount.

Cancellation Policy:

• To cancel or reschedule your appointment, call the salon a minimum of 24 hours before your booking.

• No cancellations are permitted within 24 hours of the appointment. Cancellations1590

• within 24 hours or missing your appointment will result in a fee of 50% of the value per booked service or deposit amount.

• Cancellation fee must be paid before booking in another service.

• Consultation fee is non-refundable but is redeemable at the time of your appointment.

Test Strands:

• If you haven’t had your hair coloured with us previously, we may require you to come in for a complimentary test strand. This test is designed to assess the integrity of your hair to ensure the best possible outcome. We kindly ask you to prioritise this step to avoid any potential adverse reactions or the possibility of being refused colour services.

• To book your test strand please call the salon.

Consultations:

• Consultations require a $20 non-refundable deposit that is redeemable at the time of your appointment service & can also be redeemed on products.

• Please be mindful when walking into the salon without an appointment that we may not be able to accommodate your consultation request at that time. Our staff will endeavour to book you in at the soonest availability.